All Systems Operational

eClips Operational
NLA eClips API Operational
eClips Content Ingestion Operational
XML Feed Operational
IDS Feed Operational
Full Page Feed Operational
eClipsWeb Operational
eClips Web API Operational
eClips Web Content Ingestion Operational
ClipShare Operational
Clipshare User Interface Operational
Clipshare Content Indexing Operational
First Editions Exchange Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 25, 2026

No incidents reported today.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

Oct 20, 2026

Service Outage - Investigating - SFTP
Resolved - Google have now closed the related incident and, our SFTP service and website remain fully operational.

We apologise for any inconvenience this may have caused. If you continue to experience issues with the service, please contact our support team.

Thank you for your patience.
Oct 20, 15:42 BST
Monitoring - Our services were restored at around 12:40. However, we will keep this incident open until Google close theirs (https://status.cloud.google.com/), and we will continue to monitor the service to ensure that no further issues arise.

We apologise for any inconvenience this may have caused.

If you have any questions or concerns, please contact our support team.

Thank you for your patience.
Oct 20, 14:42 BST
Update - Hello,

We are writing with an update on our service outage affecting SFTP and our website.

The issue is ongoing. We have confirmed that the cause is an incident with Google, one of our third-party providers. Our engineers are monitoring the situation closely.

We apologise for any inconvenience this may cause. We will provide updates once there is new information to share.

If you have any questions or concerns, please contact our support team.

Thank you for your patience.

NLA Support
Oct 20, 10:26 BST
Investigating - Hello,

Our engineers are currently investigating a service outage affecting our SFTP service and our website, but other services are not affected at this time. This follows issues reported by our cloud provider across multiple services in their London region.

We apologise for any inconvenience this may cause. We will provide updates on the progress of the investigation and resolution every 60 minutes, or when there is new information to share.

If you have any questions or concerns, or notice any other issues, please contact our support team.

Thank you for your patience.
Oct 20, 09:34 BST

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

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