Google have now closed the related incident and, our SFTP service and website remain fully operational.
We apologise for any inconvenience this may have caused. If you continue to experience issues with the service, please contact our support team.
Thank you for your patience.
Posted Oct 20, 2026 - 15:42 BST
Monitoring
Our services were restored at around 12:40. However, we will keep this incident open until Google close theirs (https://status.cloud.google.com/), and we will continue to monitor the service to ensure that no further issues arise.
We apologise for any inconvenience this may have caused.
If you have any questions or concerns, please contact our support team.
Thank you for your patience.
Posted Oct 20, 2026 - 14:42 BST
Update
Hello,
We are writing with an update on our service outage affecting SFTP and our website.
The issue is ongoing. We have confirmed that the cause is an incident with Google, one of our third-party providers. Our engineers are monitoring the situation closely.
We apologise for any inconvenience this may cause. We will provide updates once there is new information to share.
If you have any questions or concerns, please contact our support team.
Thank you for your patience.
NLA Support
Posted Oct 20, 2026 - 10:26 BST
Investigating
Hello,
Our engineers are currently investigating a service outage affecting our SFTP service and our website, but other services are not affected at this time. This follows issues reported by our cloud provider across multiple services in their London region.
We apologise for any inconvenience this may cause. We will provide updates on the progress of the investigation and resolution every 60 minutes, or when there is new information to share.
If you have any questions or concerns, or notice any other issues, please contact our support team.
Thank you for your patience.
Posted Oct 20, 2026 - 09:34 BST
This incident affected: eClips (XML Feed, IDS Feed).